Virgin America Airlines Customer Service
Having a dedicated customer service number ensures quick redressal. They can be reached on +1-855-635-3039. This number is available 24*7. Some sample queries are:-
- Inability to make a booking
- Confusion as to cost
- If you need more information
- If you need medical assistance
- If you are travelling with a toddler.
- If you have a suggestion
Virgin America Complaint Number
Apart from customer service number Virgin America also operates a complaint number. This number is also available 24 hours. Some sample complaints are:-
- Food quality was not good
- Rude Staff
- Your booking was cancelled
- The charges levied on you were incorrect
- Your luggage was lost
- Your pet was hurt
This line is for complaints only.
Virgin America Helpline Number
The company also has a dedicated technical number. They can be reached at +1-855-635-3039. This line is open 24 hours a day.
- If you are not able to cancel or book tickets
- Your id is not working
- The website or app is not responsive
- You are unable to view history of your travel
- You are unable to redeem your reward points
This number is for technical assistance only.
About Virgin America Airlines
Virgin America is one of the biggest airlines in North America. The company has operations in multiple countries but is headquartered in USA. They operate flights to far off places like New Zealand and the Middle East. As the company has foot print across continents they also need a very efficient customer service system and Virgin America does not disappoint in this department. The company manages all its customers through a very responsive team.
As mentioned earlier, with such huge business the responsibility to customers also increase manifold. The company operates multiple telephone lines to help out its customers. This strategy ensures a quick and thorough redressal system. Multiple help lines also ensure quick service. Lets take a look out at all the help line numbers provided by Virgin America. As the company is a fully merged entity of Alaska Airline, they also support Virgin America.
Virgin America Reservation Number and booking procedure:
To book a ticket please dial +1-855-635-3039. The wait time for this number is very less as it is manned by multiple agents and it is also available throughout the year.
To book a ticket follow the steps mentioned below:-
- To book a ticket please log on to https://www.virgin.com/gateways/virginairlines
- On the website you have to choose between Virgin Australia and Virgin International service.
- On the subsequent page, you can redeem miles, browse offers and can get information about the various destinations serviced by the airline.
- Now mention the details about your trip and make payment.
- After you have received the details about your trip, cross-check and confirm.
Virgin America Cancellation Number and Procedure
To cancel your ticket and get a refund please call +1-855-635-3039. Experienced and trained professionals provided by the company will help you cancel your ticket.
To cancel your ticket follow the below-mentioned steps.
- Dial the toll free number or log on to the official website.
- Go to the cancellation page.
- Select Mytrips.
- Choose the flight that you want to get cancelled.
- Provide reason for cancellation.
- If you are cancelling before 24hours of scheduled boarding you are entitled to a 50% refund.
Please note that any cancellations done after the time limit will not be entertained.
Virgin America Excess Baggage Rates and Phone Number
To get more information about the excess baggage rate please dial +1-855-635-3039. This line is available 24*7 and is also available even during holidays. Key points about the baggage charges and duties are:-
- Virgin America provides some free baggage like a single carry on.
- A personal item is also free.
- Virgin America levies a fee of $25 per bag after the first two bags
- If you are carrying extra bags then a fee of $50 will be charged for every peice of extra luggage.
- Extra bags exceeding more than 46kgs will not be accepted as hold luggage.
- If you are a military personnel then you can also avail additional discount.
Virgin America Social Media accounts
Virgin America is also available on all social media. Their Instagram presense is especially good.
With more than 1.8 million likes the company has a very strong presence on Instagram. The airlines posts pictures of its crew and also of its fleet. This sort of interaction certainly helps with the customers and everyone else. To know you can follow them
Their Facebook page is similar in popularity and has a number of likes. The added advantage is that of having connections with their customers. The posts are both funny and informative. They company has lots of information about their services as well. Summing up, you can see what makes American Airlines one of the industry leaders in their industry. The number of help lines help in customer redressal. The attention is to detail is also excellent. They truly are industry leaders.